Shipping & Returns

Shipping

We pack most orders within 24 hours, except weekends and holidays.

Standard U.S. delivery usually takes 3 to 7 business days after the carrier receives the package. You will get tracking when your order ships.

Once a parcel is with the carrier, timing is partly out of our hands, but we will help chase it down if something goes quiet.

Returns

If it is not right for your skin, reach out within 30 days. We will suggest a better fit or refund your order. No restocking fees.

Email summon@blackaltar.co with your order number and what happened. Clear is better than formal.

If an item arrives damaged or incorrect, send a photo and your order number within 30 days. We will make it right.

A small note

Handmade soap is personal. Your skin gets a vote. If a bar is not the one, tell us. We would rather help you find what works than leave you with something sitting unused by the sink.